Well-Led CQC Compliance
Shared direction and culture
We have a shared vision, strategy and culture. This is based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and our communities in order to meet these.
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 12: Safe care and treatment
Regulation 17: Good governance
Freedom to speak up
We foster a positive culture where people feel that they can speak up and that their voice will be heard.
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 12: Safe care and treatment
Regulation 17: Good governance
Governance, management and sustainability
We have clear responsibilities, roles, systems of accountability and good governance. We use these to manage and deliver good quality, sustainable care, treatment and support. We act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate.
Regulation 12: Safe care and treatment
Regulation 14: Notice of absence
Regulation 15: Notice of changes
Regulation 16: Notification of death of service user
Regulation 17: Good governance
Regulation 17: Notification of death or unauthorised absence of a service user
Regulation 18: Notification of other incidents
Regulation 20: Requirements relating to termination of pregnancies
Regulation 22A: Form of notifications to the Commission
Learning, improvement and innovation
We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research.
Regulation 17: Good governance
Capable, compassionate and inclusive leaders
We have inclusive leaders at all levels who understand the context in which we deliver care, treatment and support and embody the culture and values of their workforce and organisation. They have the skills, knowledge, experience and credibility to lead effectively. They do so with integrity, openness and honesty.
Regulation 4: Requirements where the service provider is an individual or partnership
Regulation 5: Fit and proper persons: directors
Regulation 7: Requirements relating to registered managers
Regulation 14: Notice of absence
Regulation 18: Staffing
Regulation 19: Fit and proper persons employed
Workforce equality, diversity and inclusion
We value diversity in our workforce. We work towards an inclusive and fair culture by improving equality and equity for people who work for us.
Regulation 17: Good governance
Regulation 18: Staffing
Partnerships and communities
We understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement.
Regulation 9: Person-centred care
Regulation 12: Safe care and treatment
Regulation 17: Good governance
Environmental sustainability – sustainable development
We understand any negative impact of our activities on the environment and we strive to make a positive contribution in reducing it and support people to do the same.
Regulation 17: Good governance