Professional Summary

I am a proactive and highly organized professional with over 18 years of operational experience in the healthcare sector, with a strong understanding of CQC regulations and compliance. My background spans complex care environments, including nurse-led services, domiciliary care, and mental health-supported living. For the past five years, I have served as a Nominated Individual and Head of Care, overseeing multiple locations and Registered Managers to ensure high standards of care and regulatory adherence.

I bring a deep awareness of the financial and operational challenges faced by the healthcare industry and offer a strong commitment to upholding organizational vision and values. My role has included leading MDT and TAP meetings, collaborating with external stakeholders, and supporting coroners’ inquests. I am passionate about delivering quality, compliant services that meet the needs of vulnerable clients and support sustainable growth.

Key Skills

• Strategic Leadership & Business Development
• CQC Regulatory Compliance
• Mental Capacity Act (MCA) & Deprivation of Liberty Safeguards (DoLS)
• Complex Care & Mental Health Services
• Multi-Site Operations Management
• Registered Manager Support & Development
• Customer Needs & Retention Analysis
• Lead Generation & Service Expansion
• Data-Driven Decision Making
• Council Audits & CQC Inspection Readiness
• Client Relationship Management
• Team Building & Staff Development
• Clinical Best Practices & Governance
• Multi-Disciplinary Team (MDT) Collaboration
• Stakeholder Engagement & Negotiation
• Drugs & Alcohol
•  substance misuse