CQC Responsive
Person-centred care
We make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 11: Need for consent
Care provision, integration, and continuity
We understand the diverse health and care needs of people and our local communities, so care is joined-up, flexible and supports choice and continuity
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 17: Good governance
Providing information
We provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs.
Regulation 9: Person-centred care
Regulation 17: Good governance
Listening to and involving people
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
Regulation 16: Receiving and acting on complaints
Regulation 17: Good governance
Equity in access
We make sure that everyone can access the care, support and treatment they need when they need it.
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 12: Safe care and treatment
Regulation 17: Good governance
Equity in experiences and outcomes
We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.
Regulation 9: Person-centred care
Regulation 10: Dignity and respect
Regulation 12: Safe care and treatment
Regulation 17: Good governance
Planning for the future
We support people to plan for important life changes, so they can have enough time to make informed decisions about their future, including at the end of their life.
Regulation 9: Person-centred care
Regulation 11: Need for consent