Safe CQC Compliance

Learning culture 

We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices 

Regulation 12: Safe care and treatment 

Regulation 16: Receiving and acting on complaints 

Regulation 17: Good governance Regulation 

20: Duty of candour 

Safe systems, pathways and transitions 

We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between different services 

Regulation 10: Dignity and respect 

Regulation 12: Safe care and treatment 

Regulation 13: Safeguarding service users from abuse and improper treatment 

Involving people to manage risks 

We work with people to understand and manage risks by thinking holistically so that care meets their needs in a way that is safe and supportive and enables them to do the things that matter to them. 

Regulation 9: Person-centred care 

Regulation 11: Need for consent 

Regulation 12: Safe care and treatment 

Safe and effective staffing 

We make sure there are enough qualified, skilled and experienced people, who receive effective support, supervision and development. They work together to provide safe care that meets people’s individual needs. 

Regulation 12: Safe care and treatment 

Regulation 18: Staffing 

Regulation 19: Fit and proper persons employed 

Infection prevention and control 

We assess and manage the risk of infection. We detect and control the risk of it spreading and share any concerns with appropriate agencies promptly. 

Regulation 12: Safe care and treatment 

Regulation 15: Premises and equipment 

Medicines optimisation 

We make sure that medicines and treatments are safe and meet people’s needs, capacities and preferences by enabling them to be involved in planning, including when changes happen.

Regulation 9: Person-centred care 

Regulation 12: Safe care and treatment 

Also consider 

Regulation 11: Need for consent 

Regulation 17: Good governance 

Regulation 20: Duty of candour 

Safe environments 

We detect and control potential risks in the care environment. We make sure that the equipment, facilities and technology support the delivery of safe care. 

Regulation 12: Safe care and treatment 

Regulation 15: Premises and equipment 

Regulation 17: Good governance